How to Work with Difficult People-October 9, 2026- Jodee Blanco

Live Virtual Online Class  Open to Agents Nationwide

Date:Friday October 9,2026
 1 PM–3 PM EST

Delivery: Live online, instructor led
Cost: 
Instructor: Jodee Blanco

How to Work with Difficult People: A Mini Master Class for Real Estate Associations, Brokers, Owners, Managers and Their Teams

 In this session, participants will be given a powerful toolkit for achieving clarity, disarming defensiveness, and establishing trust with even the most difficult people. Jodee will demonstrate how to refocus the irate, unreasonable, or uncooperative person, facilitate productive dialogue and elevate the atmosphere from one of animosity to growth.

The tools and strategies in this session are simple, practical, and based on common sense, emotionally intelligent communication practices.  Participants will be able to use their new skill set immediately with measurable results.

Key takeaways:

• “The 3 Tenets of Emotional Credibility in Communication”™
• How to prevent an “I wish I would have handled that differently” moment
• 3-step technique for how to respond instead of reacting
• How to reply to a rambling email or text without getting sucked into the rabbit hole
• Scripted verbiage, email templates and other time savers
• The secret to keeping your cool
• How to flip the script when someone is being passive-aggressive
• What to do when you feel blindsided
• How to get someone to listen
• The real reason why some conversations go south
• Common mistakes to avoid
• How to reset the room

Follow-Up Digital Resources Package:
The presentation includes a follow-up Digital Resources Package wth notes and highlights from the session, communication templates, practice modules, articles and other helpful content.

Here is a link on my website for the real estate industry specifically.

https://www.jodeeblancogroup.com/realestate/

About the Presenter:

Jodee Blanco is a New York Times bestselling author and wrote the book that gave the anti-bullying movement its first voice. An expert on the human component of effective communication, she’s trained thousands of professionals ranging from C-suite executives, HR managers and sales reps to school principals and teachers on how to become better, more emotionally intelligent communicators. Previously, she owned a PR firm that helped Hollywood legends, sports stars, CEOs and other public figures transform their communication practices. She has taught at The University of Chicago and her alma-mater New York University, and her work has been featured in USA Today, on CBS Evening News among other outlets.  For more information about Jodee, visit

http://www.jodeeblancogroup.com/realestate/